SMART FACILITY OPERATIONS & MANAGEMENT PLATFORM
800+
Sites Managed
& Served
1,400+
Outlets & Stores
53,000+
Users
317,000+
Managed Assets
3.0 million+
Work Orders Completed
RAISE ORGANISATIONAL EFFICIENCY
ServeDeck™ is a smart subscription cloud-based solution designed to significantly improve organisational efficiency of facility operations and management for commercial buildings, shopping malls, retail stores, hotels, factories, universities, hospitals, townships, theme parks, and various service providers.
Work Order Management
Efficiently manage unscheduled and corrective maintenance with real-time work order management.
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Preventive Maintenance & Inspection
Prevent unexpected asset failures with preventive maintenance scheduling. Ensure the facility meets the standard through regular inspection and audit, while also monitoring utility consumption with accurate meter readings.
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Vendor Operation
Streamline vendor operations and work order assignments with centralised vendor management, inventory linking, and work order assignment.
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Service Contract
Stay on top of vendor service contracts. Receive renewal reminders and billing reminders to ensure service continuity.
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License and Permit
Simplify license and permit management with reliable validity tracking.
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Manpower Planning & Attendance
Effectively manage manpower with shift scheduling and GPS-enabled attendance tracking.
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Asset Management
Comprehensive asset management with complete asset registration, asset tagging, and asset history tracking for extended lifespan.
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Inventory Management
Optimize inventory management with real-time tracking of quantity in stock, usage, and reorder automation based on usage or thresholds to avoid over or under stock.
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Performance Management
Whether it is people-focused metric or asset-focused metric, empower performance improvement through KPIs (Key Performance Indicators) and Ascertained Performance Deduction (APD).
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Sustainability
Drive sustainable practices with comprehensive ESG management, data-driven measurement, and insightful reporting.
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Tenant Profile
Streamline tenant management with comprehensive profile and transaction tracking.
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Resident Profile
Efficiently manage resident profiles and occupancy records.
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Work Request
Seamless work order initiation with centralised request creation, tracking, and direct work order conversion.
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Application Form
Build in with a dynamic form builder, for creating and customizing forms such as Work Permit Application, etc. Easily track the end-to-end process from submission until approval.
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Feedback
Empower proactive complaint/feedback management by collecting comprehensive feedback from tenants and integrating it with work orders.
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Announcement
Foster a sense of informed community among tenants or residents through centralized and targeted announcement management.
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Visitor Management
Elevate building security and convenience with streamlined visitor management, including pre-registration, contactless access, and automated identity verification.
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Facility Booking
Optimise facility booking management with real-time availability, user-friendly reservations, and customisable booking rules.
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Leasing
Efficiently streamlines lease contract administration. Manages and tracks lease renewals, billing, collection, and payment, including automated invoice generation, reminders, and receipt issuance.
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Purchasing
Systemise purchasing operations with an approval workflow that includes creating purchase requests, RFQs, issuing POs, and managing delivery orders.
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Budget
Manage the budget with centralized budget preparation, recording, allocation, and streamline the approval process.
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Work Request Charging
Create, manage, and track quotations, sales orders, and invoices. Streamline service charging operations for expenses related to work requests and orders.
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Vendor Management
Enhance vendor management efficiency with vendor self-registration, vendor profile management, vendor evaluation, and vendor appraisal.
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Strategic Dashboard (Customised)
Real-time insights with customisable dashboards and reports for informed decisions across all properties.
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Report (Standard)
Effortlessly generate reports for optimized daily operations.
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IoT Integration
Integration via APIs with other systems (IoT, BMS, Accounting, CRM, etc).
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With our modular add-ons, you can tailor our solutions to your specific needs.
SERVEDECK BENEFITS
Get organised, save time, and raise organizational efficiency.
MANAGE ALL PROPERTIES IN ONE CLOUD-BASED PLATFORM
MAXIMISE FACILITY & SERVICE UPTIME AND ENHANCE TENANT & CLIENT SATISFACTION
IMPROVE SLA, IMPLEMENT CONTINUOUS IMPROVEMENT, AND EXCEED EXPECTATIONS
IMPLEMENT LONG-TERM COST SAVINGS THROUGHOUT
Our Clients
Forward-thinking brands, businesses, and organisations trust ServeDeck to enhance and improve the management and operations of their facilities.
Our Clients Trust Servedeck
Don’t just take our word for it. See why our clients love using ServeDeck to improve their organisational management and operations.
With ServeDeck, we are able to have a unified and easily accessible platform for our support team to receive support tickets and follow up on the actions required. Our customer are also very happy that they can easily submit tickets and track the progress of the tickets. We are able to view the daily, weekly and monthly statistics of the support issues, and identify trends and patterns that enable us to take action on the root causes. Our support performance also improved and productivity of the support team has gone up.
Patrick L.
Managing Director
ServeDeck helps us to speed up our work order reportings and escalation to the respective department; allowing us to easily monitor through the progress of each work order. ServeDeck dashboard is simple and easy to understand, with real-time update of all the work status.
Alex W.
Assistant General Manager - IT
ServeDeck able to solve our problem of monitoring the scheduled maintenance work. Tracking and monitoring of customers' complaints can be done easily and efficiently.
Ahmad Noor M.
Deputy General Manager
Communication problem between department can be overcome with ServeDeck. Operation KPI can be met. We especially like ServeDeck Asset and Contract Management. We have been using ServeDeck for almost 2 years, The support team are always ready and helpful should I enquire anything. The development team did a good job in creating this system!
Fazura A R.
IT Manager
We are able to receive status updates of issues in real time basis and able to identify our vendor's performance through reports from ServeDeck. The dashboard screen is the feature that we like most.
Mohd Faizal H.
Senior Executive
ServeDeck helps in managing & monitoring our maintenance activities. Every activity is traceable to ensure services are delivered efficiently to clients. I like most the ServeDeck dashboard and reporting functions.
Zainuddin A.
Manager
WATCH HOW
IT WORKS
Discover how our smart system is able to bring organisational
efficiency to whole new levels.
WATCH HOW
IT WORKS
Discover how our smart system is able to bring organisational
efficiency to whole new levels.
REQUEST A FREE
SERVEDECK DEMO
Just one more short step towards greater operational efficiency.
A ServeDeck representative will contact you shortly upon receiving your information. All information received is kept strictly confidential.