With ServeDeck, we are able to have a unified and easily accessible platform for our support team to receive support tickets and follow up on the actions required. Our customer are also very happy that they can easily submit tickets and track the progress of the tickets. We are able to view the daily, weekly and monthly statistics of the support issues, and identify trends and patterns that enable us to take action on the root causes. Our support performance also improved and productivity of the support team has gone up.

Patrick L. Managing Director

ServeDeck helps us to speed up our work order reportings and escalation to the respective department; allowing us to easily monitor through the progress of each work order. ServeDeck dashboard is simple and easy to understand, with real-time update of all the work status.

Alex W. Assistant General Manager - IT

ServeDeck able to solve our problem of monitoring the scheduled maintenance work. Tracking and monitoring of customers' complaints can be done easily and efficiently.

Ahmad Noor M. Deputy General Manager

Communication problem between department can be overcome with ServeDeck. Operation KPI can be met. We especially like ServeDeck Asset and Contract Management. We have been using ServeDeck for almost 2 years, The support team are always ready and helpful should I enquire anything. The development team did a good job in creating this system!

Fazura A R. IT Manager

We are able to receive status updates of issues in real time basis and able to identify our vendor's performance through reports from ServeDeck. The dashboard screen is the feature that we like most.

Mohd Faizal H. Senior Executive

ServeDeck helps in managing & monitoring our maintenance activities. Every activity is traceable to ensure services are delivered efficiently to clients. I like most the ServeDeck dashboard and reporting functions.

Zainuddin A. Manager