Career

Post Date : May 08, 2026

Company Culture and Environment:
At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge.

Objectives
As an OPS Support Intern, you will be the first point of contact for our customers and resolving basic technical issues. You will ensure customer satisfaction by delivering prompt and professional support via chat and email. This role offers a valuable opportunity to gain hands-on experience in customer support processes and technical troubleshooting.

OPS Support Intern
      1. Customer Support:
•    Respond to customer inquiries via chat and email in a timely and professional manner.
•    Provide accurate information and guidance on company products and services.

      2. Technical Troubleshooting:
•    Identify, troubleshoot, and resolve basic technical issues reported by customers.
•    Ensure clear communication to customers regarding issue resolution steps.

      3. Issue Escalation:
•    Escalate unresolved or complex technical issues to Level 2 (L2) support, providing all necessary details for a seamless handover.

      4. Ticket Management:
•    Adhere to established processes to log, track, and update support tickets in the ticketing system.
•    Ensure tickets are resolved within the defined Service Level Agreement (SLA).

Requirements:
•    Educational background in Computer Science, Information Technology or equivalent.
•    Excellent communication skills, both written and verbal, with a customer-focused attitude.
•    Basic understanding of troubleshooting methods and technical processes.
•    Ability to multitask, priortize, and manage multiple support cases.
•    Willing to learn and adapt quickly to new tools, processes, and technologies.

Post Date : May 08, 2026

Objectives:
Achieve the company’s customer acquisition and revenue growth targets through strategic business development initiatives.

Responsibilities:
•    Identify and qualify potential clients, establishing and nurturing relationships.
•    Arrange and conduct business meetings, presentations, and participate in industry exhibits, trade shows, and conferences.
•    Work closely with Presales Support and Marketing Teams to enhance product positioning and effectively communicate value propositions.
•    Prepare quotations and respond to client requests for proposals (RFPs) promptly and effectively.
•    Create and maintain prospects database and sales pipeline using CRM software (e.g., Salesforce, HubSpot, or Vtiger).
•    Ensure accurate and up-to-date records of client interactions, transactions, and progress.
•    Present detailed reports on sales performance, revenue, and realistic forecasts to the management team.
•    Consistently meet the sales targets, demonstrating a proven ability to drive the sales process from initial planning to successful closure.

Requirements:
•    Minimum 2-3 years of working experience as a Business Development Executive, Sales Executive or in a relevant role.
•    Proven track record of achieving sales targets.
•    Proven ability to drive the sales process from plan to close.
•    Experience in software or SaaS sales.
•    Proficiency in MS Office and CRM software (e.g. Salesforce, HubSpot or Vtiger).
•    Proficient in both English & Bahasa Malaysia.
•    Ambitious and energetic with excellent communication and negotiation skills.
•    Strong time management and planning skills.
•    Diploma or BSc/BA in Business Administration, Sales, or relevant field.

Post Date : May 08, 2026

Company Culture and Environment:
At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge. 

Objectives:

We are looking for a Junior to Mid-level Site Reliability Engineer (SRE) with at least 2 years of hands-on experience in cloud infrastructure, automation, and production system support. The ideal candidate is someone who is passionate about building reliable, scalable systems and is ready to grow in a fast-paced engineering environment.

Responsibilities:
•    Design, manage and optimise Continuous Integration and Continuous Delivery.
•    Monitoring application and infrastructure (cloud) to ensure system security and availability using the real time dashboard and active alerting mechanism.
•    Manage and monitor archival, backup and housekeeping of the data & application resources. 
•    Make the logs and other information from production & test environment to be securely accessible by people who need it.
•    Perform necessary updates to the application, database and infrastructure as required by the business/operation and security requirements.
•    Run security scan on the system & source code, perform early assessment on reported security findings and escalate to development team if necessary.
•    Strive to increase the service reliability through establishing guidance and methods of improvement.
•    Collaborate and cultivate relationships with Development and Support teams to improve reliability, stability and scalability of services.
•    Deliver data and analytics to provide insights for our team from a reliability and resilience perspective.
•    Identify and resolve problems relating to critical service operations and to prevent their recurrence using automation.
•    Improve the incident management lifecycle to identify, mitigate, and learn from reliability risks.
•    Support continuous improvement of support processes and workflow. Work closely with internal teams to ensure technical and operational compliance with ISO 27001 requirements.

Skills and Qualifications:
•    2 years experience in Site Reliability Engineering, DevOps, or related roles.
•    Hands-on experience with AWS cloud infrastructure and services (e.g. EC2, RDS, IAM and etc.)
•    Experience in infrastucture as code e.g. Terraform.
•    Experience with containerization and orchestration (e.g. Docker, AWS EKS).
•    Experience in managing and improving the processes within CI/CD tools (e.g. Jenkins), BitBucket respository and code quality scanner (e.g. SonarQube). 
•    Experience in application and infrastructure monitoring and familiar with application logging and monitoring tools such as Datadog and Grafana-Loki-Promtail stack.
•    Familiar with scripting e.g. bash, python, go for task automation.
•    Experience in managing linux servers.
•    Awareness of the security practices, standards and processes will be an advantages.
•    Experience analyzing and resolving performance, scablability and reliability issues.
•    Fresh graduates are encouraged to apply. Knowledge on web application environments, such as TCP/IP, SSL/TLS, HTTP, DNS, routing load balancing, CDNs, Tomcat, Apache, etc.

Preferred Qualifications:
•    Experience in ISO 27001 policies and processes.
•    Experience in SaaS environments with multi-tenant architectures.
•    Experience with PDPA, GDPR, SOC 2 or other compliance frameworks.
•    Experience with performance testing using JMeter.

Benefits of Joining our Team:
•    Opportunities working with both international and high profile clients
•    Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•    Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•    Provision for spectacles and dental expenses for employees.
•    A range of allowances, including travel and mobile phone expenses, among others.
•    Product and technical training are provided, both from internal & external sources
•    Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•    Partner closely with product, and operation teams while owning decisions in a flat hierarchy.
•    Collaborate with a passionate team using the latest technolgies and frameworks.