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Career

The best place for you to work is where you have the opportunity to professionally grow and develop a clear pathway towards the career of your dreams. Not to mention being rewarded for putting your knowledge, skills, and abilities towards creating value!

Find your belonging in a place where there are ample opportunities to learn new marketable skills and express your value-added talents. If you share a desire to improve the productivity of businesses, organisations, and individuals, while positively disrupting the PropTech industry, trust us when we tell you that you would want to speak with us.

Engage with us through the following exciting and engaging careers with ServeDeck. We look forward to getting in touch with you!

Available Positions

Customer Support Specialist

Post Date : April 22, 2022
Post Date : April 22, 2022

Objectives :
To assist our customers with technical problems when using our products and services by attending to customer queries, recommending solutions, and guiding product users through features and functionalities.


Responsibilities

  • Respond & react to incoming inquiries professionally via email, live chat, and phone call.
  • Logs all inquiries into the support ticketing system.
  • Provides Level 1 troubleshooting solution to the customer.
  • Assist on user navigation, general behavior, account credential, and general issue either in mobile or web applications.
  • Update Frequently Asked Questions database.
  • Communicates with clients on product updates.
  • Escalate issues to the relevant department if needed.
  • Standby for incoming calls from clients in an emergency situation outside of office hours.
  • Follow up with customers to ensure their technical issues are resolved

Requirements

  • At least 2 years of working experience in the related field as an IT technical or software developer
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Strong analytical and problem-solving skills.
  • Good communication skills, both written and verbal.

Business Development Executive

Post Date : April 22, 2022
Post Date : April 22, 2022

Objectives :
Performing the sales and marketing activities related to the company’s software product.


Responsibilities

  • Identifying, qualifying, and securing business opportunities;
  • Building business relationships with current and potential clients
  • Understanding client needs and offering solutions and support; answering potential client questions and responding to client requests for proposals (RFPs)
  • Collaborating with Business Development and Product Solution leadership to secure, retain, and grow accounts
  • Presenting and delivering product information to potential clients at meetings, industry exhibits, trade shows, and conferences
  • Creating and maintaining a list/database of prospect clients (CRM software & Excel)
  • Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
  • Meeting all quotas for cold, active, inactive calls, appointments, and meeting or exceeding annual sales goals
  • Maintaining a pipeline of all sales administration using CRM software
  • Collaborating with Marketing and Business Development management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

Requirements

  • Experience with lead generation and prospect management
  • Possesses an energetic, outgoing, and friendly demeanor
  • Persuasive and goal-oriented
  • Excellent verbal and written (English and Bahasa Malaysia) communication skills; the ability to call, connect, and interact with potential clients
  • Two years of business development experience or related sales experience; knowledge of sales process from initiation to close
  • Ability to work independently with minimum supervision, result-oriented, and strong in customer relationship.

Submit your application now

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