Career

Post Date : August 10, 2026

Objectives:
Achieve the company’s customer acquisition and revenue growth targets through strategic business development initiatives.

Responsibilities:
•    Identify and qualify potential clients, establishing and nurturing relationships.
•    Arrange and conduct business meetings, presentations, and participate in industry exhibits, trade shows, and conferences.
•    Work closely with Presales Support and Marketing Teams to enhance product positioning and effectively communicate value propositions.
•    Prepare quotations and respond to client requests for proposals (RFPs) promptly and effectively.
•    Create and maintain prospects database and sales pipeline using CRM software (e.g., Salesforce, HubSpot, or Vtiger).
•    Ensure accurate and up-to-date records of client interactions, transactions, and progress.
•    Present detailed reports on sales performance, revenue, and realistic forecasts to the management team.
•    Consistently meet the sales targets, demonstrating a proven ability to drive the sales process from initial planning to successful closure.

Requirements:
•    Minimum 2-3 years of working experience as a Business Development Executive, Sales Executive or in a relevant role.
•    Proven track record of achieving sales targets.
•    Proven ability to drive the sales process from plan to close.
•    Experience in software or SaaS sales.
•    Proficiency in MS Office and CRM software (e.g. Salesforce, HubSpot or Vtiger).
•    Proficient in both English & Bahasa Malaysia.
•    Ambitious and energetic with excellent communication and negotiation skills.
•    Strong time management and planning skills.
•    Diploma or BSc/BA in Business Administration, Sales, or relevant field.

Post Date : August 10, 2026

Objectives:
Own the product vision and backlog for ServeDeck’s CMMS SaaS platform, ensuring continuous delivery of value to customers through close collaboration with cross-functional teams and stakeholders.

Responsibilities:
•    Define, own, and communicate the product roadmap and backlog aligned with company goals and customer needs.
•    Collaborate with stakeholders to capture and prioritize business and technical requirements.
•    Analyse the high-level requirements and gather more information from existing industry practices.
•    Write clear, concise user stories and acceptance criteria based on CMMS industry practices.
•    Elaborate the intended requirements to and answer functional questions from development team.
•    Serve as the voice of the customer and end-user throughout the product development lifecycle.
•    Ensure delivery of high-impact features through iterative, data-driven development.
•    Liaise with the product stakeholder on the unresolved ambiguities.
•    Classify, label, and prioritise the requests from customers to be an organized backlogs.
•    Continuously assess market trends, competitor offerings, and customer feedback to inform product improvements.
•    Conduct application demonstrations and walkthroughs of products.
•    Assist in conducting end-user training like application walkthrough and workshop sessions.
•    Assist in any ad-hoc projects as assigned.
•    Define and improve the templates of the requirements and specification documents.

Requirements:
•    At least 3 years working experience in the related field as Business Analyst, Functional Consultant, Product Specialist or similar role.
•    Experience in writing user stories, managing product backlog, and driving sprint activities.
•    Independent, Strong analytical and problem-solving skills.
•    Proven track record of delivering software products in Agile environments.
•    Understanding of CMMS workflows, asset management, work order lifecycle, preventive maintenance, and vendor management is a plus.
•    Proven client management skills – commercially aware, tactful, decisive, committed to providing excellent service.
•    Excellent communication skills – both with clients and internal. Excellent English written and verbal communication skills.
•    Independent, self-motivated, and adaptable to a dynamic startup setting.
•    Experience with UX design collaboration and customer journey mapping is a plus.

Benefits of Joining our Team:
•   Opportunities working with both international and high profile clients.
•   Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•   Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•   Provision for spectacles and dental expenses for employees.
•   A range of allowances, including travel and mobile phone expenses, among others.
•   Product and technical training are provided, both from internal & external sources.
•   Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•   Partner closely with product, and design teams while owning decisions in a flat hierarchy.
•   Collaborate with a passionate team using the latest technologies and frameworks.
 

Post Date : August 10, 2026

Objectives: 
To assit in enduring customers achieve their desired outcomes through effective and consistent use of the company's software, supporting strong product adoption, user sastification, and long-term customer retention.

Responsibilities:
•    Support the Customer Success Manager in managing assigned customer accounts and maintaining positive client relationships.
•    Assist customers with onboarding, training, and post-implementation support to ensure smooth adoption of the system.
•    Monitor customer usage and system adoption, flag potential risks or low engagement for proactive follow-up.
•    Respond promptly to customer inquiries, coordinating with internal teams to ensure timely issue resolution.
•    Prepare reports and dashboards on customer health, usage trends, sastifaction feedback.
•    Assist in conducting periodic customer check-ins, surveys and business reviews.
•    Help maintain up-to-date customer information, activity logs and documentation in the CRM system.
•    Collaborate with Sales, Support, and Product teams to ensure seamless customer experience.
•    Support renewal and upsell activities by ensuring high customer satisfaction and engagement.

Requirements:
•    Diploma or Bachelor's degree in Business, Marketing, Marketing, Information Technology, or related field.
•    Minimum 1-2 years of experience in customer success or account management, or SaaS software support (fresh graduates with strong communication skills may be considered).
•    Strong interpersonal, problem-solving, and communication skills.
•    Detail-oriented, proactive and able to handle multiple customer accounts simultaneously.
•    Tech-savvy with ability to quickly learn new software systems.
•    Experience using CRM tools (e.g. Hubspot, Zoho, or Salesforce) is an added advantage.