Career
The best place for you to work is where you have the opportunity to professionally grow and develop a clear pathway towards the career of your dreams. Not to mention being rewarded for putting your knowledge, skills, and abilities towards creating value!
Find your belonging in a job where there are ample opportunities to learn new marketable skills and express your value-added talents. If you share a desire to improve the productivity of businesses, organisations, and individuals, while positively disrupting the PropTech industry, trust us when we tell you that you would want to speak with us.
Engage with us through the following exciting and engaging careers with ServeDeck. We look forward to getting in touch with you!
Available Positions
OPS Support Intern
Post Date : July 06, 2026
Post Date : July 06, 2026
Company Culture and Environment:
At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge.
Objectives
As an OPS Support Intern, you will be the first point of contact for our customers and resolving basic technical issues. You will ensure customer satisfaction by delivering prompt and professional support via chat and email. This role offers a valuable opportunity to gain hands-on experience in customer support processes and technical troubleshooting.
OPS Support Intern
1. Customer Support:
• Respond to customer inquiries via chat and email in a timely and professional manner.
• Provide accurate information and guidance on company products and services.
2. Technical Troubleshooting:
• Identify, troubleshoot, and resolve basic technical issues reported by customers.
• Ensure clear communication to customers regarding issue resolution steps.
3. Issue Escalation:
• Escalate unresolved or complex technical issues to Level 2 (L2) support, providing all necessary details for a seamless handover.
4. Ticket Management:
• Adhere to established processes to log, track, and update support tickets in the ticketing system.
• Ensure tickets are resolved within the defined Service Level Agreement (SLA).
Requirements:
• We're looking for candidates from Accounting, Finance, Business Information Systems, or related business backgrounds, especially those with an interest in technology.
• Excellent communication skills, both written and verbal, with a customer-focused attitude.
• Basic understanding of troubleshooting methods and technical processes.
• Ability to multitask, priortize, and manage multiple support cases.
• Willing to learn and adapt quickly to new tools, processes, and technologies.
Business Development Executive
Post Date : July 06, 2026
Post Date : July 06, 2026
Objectives:
Achieve the company’s customer acquisition and revenue growth targets through strategic business development initiatives.
Responsibilities:
• Identify and qualify potential clients, establishing and nurturing relationships.
• Arrange and conduct business meetings, presentations, and participate in industry exhibits, trade shows, and conferences.
• Work closely with Presales Support and Marketing Teams to enhance product positioning and effectively communicate value propositions.
• Prepare quotations and respond to client requests for proposals (RFPs) promptly and effectively.
• Create and maintain prospects database and sales pipeline using CRM software (e.g., Salesforce, HubSpot, or Vtiger).
• Ensure accurate and up-to-date records of client interactions, transactions, and progress.
• Present detailed reports on sales performance, revenue, and realistic forecasts to the management team.
• Consistently meet the sales targets, demonstrating a proven ability to drive the sales process from initial planning to successful closure.
Requirements:
• Minimum 2-3 years of working experience as a Business Development Executive, Sales Executive or in a relevant role.
• Proven track record of achieving sales targets.
• Proven ability to drive the sales process from plan to close.
• Experience in software or SaaS sales.
• Proficiency in MS Office and CRM software (e.g. Salesforce, HubSpot or Vtiger).
• Proficient in both English & Bahasa Malaysia.
• Ambitious and energetic with excellent communication and negotiation skills.
• Strong time management and planning skills.
• Diploma or BSc/BA in Business Administration, Sales, or relevant field.