Career

Post Date : November 21, 2025

Objectives:
Achieve the company’s customer acquisition and revenue growth targets through strategic business development initiatives.

Responsibilities:
•    Identify and qualify potential clients, establishing and nurturing relationships.
•    Arrange and conduct business meetings, presentations, and participate in industry exhibits, trade shows, and conferences.
•    Work closely with Presales Support and Marketing Teams to enhance product positioning and effectively communicate value propositions.
•    Prepare quotations and respond to client requests for proposals (RFPs) promptly and effectively.
•    Create and maintain prospects database and sales pipeline using CRM software (e.g., Salesforce, HubSpot, or Vtiger).
•    Ensure accurate and up-to-date records of client interactions, transactions, and progress.
•    Present detailed reports on sales performance, revenue, and realistic forecasts to the management team.
•    Consistently meet the sales targets, demonstrating a proven ability to drive the sales process from initial planning to successful closure.

Requirements:
•    Minimum 2-3 years of working experience as a Business Development Executive, Sales Executive or in a relevant role.
•    Proven track record of achieving sales targets.
•    Proven ability to drive the sales process from plan to close.
•    Experience in software or SaaS sales.
•    Proficiency in MS Office and CRM software (e.g. Salesforce, HubSpot or Vtiger).
•    Proficient in both English & Bahasa Malaysia.
•    Ambitious and energetic with excellent communication and negotiation skills.
•    Strong time management and planning skills.
•    Diploma or BSc/BA in Business Administration, Sales, or relevant field.

Post Date : November 21, 2025

Objectives:
Project delivery in time meeting client’s expectations, budgetary margin, and projected revenue.

Responsibilities:
•    Coordinate, monitor and track the progress of new implementations of the system within the timeline, and meeting the projected revenue. Understand and ensure only scope of work implementation and tracking for delivery milestones.
•    Ensure strong industry best practices and processes are adhered, demonstrate commercial awareness in management of clients.

Effective Team Management
•    Manage local resource allocation and balance workload.
•    Make timely decisions on rescheduling and prioritisation.

Management Reporting
•    Prepare project progress report, commercial tracking report (revenue report on manage projects).
•    Work with existing team to develop an effective and suitable reporting structure, understand the complexities of intra-organisation cross charging.
•    Tracking the resources and revenue of project and ultilize some tool for prepare such report.

Standard Operation Procedural in particular delivery
•    Determine procedures to enhance efficiency of delivery, be willing and able to shape and improve the SOP.

Fiscal Responsibility
•    Work with the management to determine budgetary requirements.
•    Work within budgetary constraints.

Task Management
•    Manage and oversee multiple projects simultaneously, ensuring all deliverables are met on time and within scope.
•    Track and coordinate project activities (including Weekly Status Meeting, Steering Commitee Meeting and adhoc meetings), timelines, and progress across teams and stakeholder.
•    Maintain detailed documentation and Minutes of meeting and reporting of project milestones, risks, and updates.
•    Ensure efficient resource allocation and prioritization across concurrent projects.
•    Communicate effectively with team members, clients, and management to ensure project alignment and transparency.

Requirements:
•    At least 4 years working experience in the related field as Team Lead, Project Manager or similar role.
•    Relevant sector experience – preference for those who have worked in a Saas-based technology vendor.
•    Proven client management skills – commercially aware, tactful, decisive, committed to providing excellent service.
•    Excellent communication skills – both with clients and internal.
•    Sound interpersonal skills that foster good working relationships.

Post Date : November 21, 2025

Objectives:
Own the product vision and backlog for ServeDeck’s CMMS SaaS platform, ensuring continuous delivery of value to customers through close collaboration with cross-functional teams and stakeholders.

Responsibilities:
•    Define, own, and communicate the product roadmap and backlog aligned with company goals and customer needs.
•    Collaborate with stakeholders to capture and prioritize business and technical requirements.
•    Analyse the high-level requirements and gather more information from existing industry practices.
•    Write clear, concise user stories and acceptance criteria based on CMMS industry practices.
•    Elaborate the intended requirements to and answer functional questions from development team.
•    Serve as the voice of the customer and end-user throughout the product development lifecycle.
•    Ensure delivery of high-impact features through iterative, data-driven development.
•    Liaise with the product stakeholder on the unresolved ambiguities.
•    Classify, label, and prioritise the requests from customers to be an organized backlogs.
•    Continuously assess market trends, competitor offerings, and customer feedback to inform product improvements.
•    Conduct application demonstrations and walkthroughs of products.
•    Assist in conducting end-user training like application walkthrough and workshop sessions.
•    Assist in any ad-hoc projects as assigned.
•    Define and improve the templates of the requirements and specification documents.

Requirements:
•    At least 3 years working experience in the related field as Business Analyst, Functional Consultant, Product Specialist or similar role.
•    Experience in writing user stories, managing product backlog, and driving sprint activities.
•    Independent, Strong analytical and problem-solving skills.
•    Proven track record of delivering software products in Agile environments.
•    Understanding of CMMS workflows, asset management, work order lifecycle, preventive maintenance, and vendor management is a plus.
•    Proven client management skills – commercially aware, tactful, decisive, committed to providing excellent service.
•    Excellent communication skills – both with clients and internal. Excellent English written and verbal communication skills.
•    Independent, self-motivated, and adaptable to a dynamic startup setting.
•    Experience with UX design collaboration and customer journey mapping is a plus.

Benefits of Joining our Team:
•   Opportunities working with both international and high profile clients.
•   Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•   Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•   Provision for spectacles and dental expenses for employees.
•   A range of allowances, including travel and mobile phone expenses, among others.
•   Product and technical training are provided, both from internal & external sources.
•   Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•   Partner closely with product, and design teams while owning decisions in a flat hierarchy.
•   Collaborate with a passionate team using the latest technologies and frameworks.
 

Post Date : November 21, 2025

Objectives:
To assist our customers with technical problems when using our products and services by attending to customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities:
•    Respond & react to incoming inquiries professionally via email, live chat, and phone call.
•    Provides Level 1 support by performing initial investigation, reproducing issues, and documenting findings clearly by logging them into the support ticketing system.
•    Collaborate with the relevant team to escalate issues and follow through until resolution if needed.
•    Assist with user navigation, general behaviour, account credentials, and general issues, either in the mobile or web application.
•    Contribute to the knowledge base (Frequently Asked Questions).
•    Communicates with clients on product updates.
•    Standby for incoming calls from clients on emergencies outside of office hours.
•    Follow up with customers to ensure their technical issues are resolved.
•    Support continuous improvement of support processes and workflow.

Skills and Qualifications:
•    Minimum 1 year of working experience in IT technical support or related field.
•    Educational background in Computer Science, Information Technology, or equivalent.
•    Strong analytical thinking and problem-solving abilities.
•    Excellent communication skills, both written and verbal.
•    Ability to multitask, prioritize, and manage multiple support cases effectively.
•    Patience, calm, and professional when handling tough cases.
•    Willing to learn and adapt quickly to new tools, processes, and technologies.
•    Fresh graduates are encouraged to apply.

Nice to Have:
•    Experience with any ticketing system (eg, Zendesk, Freshdesk, vTiger) is a bonus.
•    Basic technical troubleshooting, including reading logs, querying databases with SQL, and understanding API concepts and integrations.
•    Familiarity with ITIL support environment.