Career

Post Date : August 08, 2025

Company Culture and Environment:
At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge.

Learning Opportunities:

OPS Support Intern
      1. Customer Support:
•    Respond to customer inquiries via chat and email in a timely and professional manner.
•    Provide accurate information and guidance on company products and services.

      2. Technical Troubleshooting:
•    Identify, troubleshoot, and resolve basic technical issues reported by customers.
•    Ensure clear communication to customers regarding issue resolution steps.

      3. Issue Escalation:
•    Escalate unresolved or complex technical issues to Level 2 (L2) support, providing all necessary details for a seamless handover.

      4. Ticket Management:
•    Adhere to established processes to log, track, and update support tickets in the ticketing system.
•    Ensure tickets are resolved within the defined Service Level Agreement (SLA).

QA Support Intern
      1. Manual Testing:
•    Assist in manual testing to understand system behaviour before automation.

      2. Automation Development:
•    Design, develop, and maintain automated test scripts using frameworks such as WebdriverIO.

      3. Test Execution:
•    Execute and analyse automated test cases, report defects, and track resolutions.

      4. API Testing:
•    Use API testing tools (e.g., Postman) and integrate them into automation pipelines.

      5. CI/CD Integration:
•    Participate in CI/CD processes (e.g., Jenkins) for automated test execution.

      6. Collaboration:
•    Work closely with developers and QA engineers to identify test scenarios and improve coverage.

      7. Performance Testing:
•    Learn and apply performance testing basics (e.g., JMeter).

      8. Manual Testing:
•    Create and maintain documentation for test cases, automation processes, and best practices.

Requirements:
•    Currently pursuing or recently completed a degree/diploma in IT, Computer Science, Business Administration, or a related field.
•    Excellent written communication skills with a customer-focused attitude.
•    Basic understanding of troubleshooting methods and technical processes.
•    Ability to multitask and manage time effectively in a fast-paced environment.
•    Familiarity with ticketing systems is a plus but not mandatory.

We welcome interns who can commit for at least 6 months, as well as final semester students who are looking to continue working with us after their internship.

Post Date : August 01, 2025

Core Responsibilities:

HR Generalist:
•    Support end-to-end recruitment: Job ads, CV screening, interview scheduling, job offers, onboarding.
•    Manage employeee lifecycle: probation tracking, confirmation, contract renewal, exits.
•    Monitor employee attendance and leave applications.
•    Maintain HRIS, employee files, and update data such as emergency contact list, employment records and employee insurance. Ensuring all records are managed in compliance with applicable regulatory and data governance requirements such as: ISO27001 and PDPA.
•    Process employment pass for expats via MDEC for application, renewal and cancellations.
•    Process payroll claims and statutory submissions (EPF, SOCSO, EIS, PCB, HRDC).
•    Assist in performance appraisal.
•    Organize employee surveys, engagement activities, HR related awareness or refresher sessions.
•    Prepare and Submit HRDC training grant application and claims for Learning & Development sessions.

Office Administration:
•    Handle office supplies, pantry, facilities, IT coordination (equipment, repairs).
•    Maintain cleanliness, office aesthetics, and basic facility management.
•    Liaise with vendors and suppliers, manage petty cash, invouces, procurement.
•    Assist with company's registrations such as being vendor, membership and its renewals.
•    Arrange travel, meetings, admin logistics, and executive support.
•    Manage front desk operations including handling inquiries and receiving mail/deliveries and answering/redirecting incoming phone calls to the appropriate departments or personnel.
•    Provide ad hoc admin support and assistance for internal events or audits.

Qualifications & Skills:
•    Diploma or Bachelor's in HR Management, Business Administration, or related field.
•    1-3 years of combined HR/admin support experience.
•    Strong knowledge of Malaysian labor laws and statutory compliance.
•    Excellent communication and interpersonal skills.
•    Highly organized, detail-oriented, and proactive.
•    Fluent in English and Bahasa Malaysia (Mandarin as an advantage).
•    Ability to multi-task and support a lean team structure.
•    Proficient in MS Office (Word, Excel, PowerPoint).

Benefits of Joining our Team:
•   Opportunities working with both international and high profile clients.
•   Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•   Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•   Provision for spectacles and dental expenses for employees.
•   A range of allowances, including travel and mobile phone expenses, among others.
•   Product and technical training are provided, both from internal & external sources.
•   Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•   Partner closely with product, and design teams while owning decisions in a flat hierarchy.
•   Collaborate with a passionate team using the latest technologies and frameworks.

Post Date : August 01, 2025

Objectives:
Project delivery in time meeting client’s expectations, budgetary margin, and projected revenue.

Responsibilities:
•    Coordinate, monitor and track the progress of new implementations of the system within the timeline, and meeting the projected revenue. Understand and ensure only scope of work implementation and tracking for delivery milestones.
•    Ensure strong industry best practices and processes are adhered, demonstrate commercial awareness in management of clients.

Effective Team Management
•    Manage local resource allocation and balance workload.
•    Make timely decisions on rescheduling and prioritisation.

Management Reporting
•    Prepare project progress report, commercial tracking report (revenue report on manage projects).
•    Work with existing team to develop an effective and suitable reporting structure, understand the complexities of intra-organisation cross charging.
•    Tracking the resources and revenue of project and ultilize some tool for prepare such report.

Standard Operation Procedural in particular delivery
•    Determine procedures to enhance efficiency of delivery, be willing and able to shape and improve the SOP.

Fiscal Responsibility
•    Work with the management to determine budgetary requirements.
•    Work within budgetary constraints.

Task Management
•    Manage and oversee multiple projects simultaneously, ensuring all deliverables are met on time and within scope.
•    Track and coordinate project activities (including Weekly Status Meeting, Steering Commitee Meeting and adhoc meetings), timelines, and progress across teams and stakeholder.
•    Maintain detailed documentation and Minutes of meeting and reporting of project milestones, risks, and updates.
•    Ensure efficient resource allocation and prioritization across concurrent projects.
•    Communicate effectively with team members, clients, and management to ensure project alignment and transparency.

Requirements:
•    At least 4 years working experience in the related field as Team Lead, Project Manager or similar role.
•    Relevant sector experience – preference for those who have worked in a Saas-based technology vendor.
•    Proven client management skills – commercially aware, tactful, decisive, committed to providing excellent service.
•    Excellent communication skills – both with clients and internal.
•    Sound interpersonal skills that foster good working relationships.

Post Date : August 01, 2025

Objectives:
Own the product vision and backlog for ServeDeck’s CMMS SaaS platform, ensuring continuous delivery of value to customers through close collaboration with cross-functional teams and stakeholders.

Responsibilities:
•    Define, own, and communicate the product roadmap and backlog aligned with company goals and customer needs.
•    Collaborate with stakeholders to capture and prioritize business and technical requirements.
•    Analyse the high-level requirements and gather more information from existing industry practices.
•    Write clear, concise user stories and acceptance criteria based on CMMS industry practices.
•    Elaborate the intended requirements to and answer functional questions from development team.
•    Serve as the voice of the customer and end-user throughout the product development lifecycle.
•    Ensure delivery of high-impact features through iterative, data-driven development.
•    Liaise with the product stakeholder on the unresolved ambiguities.
•    Classify, label, and prioritise the requests from customers to be an organized backlogs.
•    Continuously assess market trends, competitor offerings, and customer feedback to inform product improvements.
•    Conduct application demonstrations and walkthroughs of products.
•    Assist in conducting end-user training like application walkthrough and workshop sessions.
•    Assist in any ad-hoc projects as assigned.
•    Define and improve the templates of the requirements and specification documents.

Requirements:
•    At least 3 years working experience in the related field as Business Analyst, Functional Consultant, Product Specialist or similar role.
•    Experience in writing user stories, managing product backlog, and driving sprint activities.
•    Independent, Strong analytical and problem-solving skills.
•    Proven track record of delivering software products in Agile environments.
•    Understanding of CMMS workflows, asset management, work order lifecycle, preventive maintenance, and vendor management is a plus.
•    Proven client management skills – commercially aware, tactful, decisive, committed to providing excellent service.
•    Excellent communication skills – both with clients and internal. Excellent English written and verbal communication skills.
•    Independent, self-motivated, and adaptable to a dynamic startup setting.
•    Experience with UX design collaboration and customer journey mapping is a plus.

Benefits of Joining our Team:
•   Opportunities working with both international and high profile clients.
•   Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•   Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•   Provision for spectacles and dental expenses for employees.
•   A range of allowances, including travel and mobile phone expenses, among others.
•   Product and technical training are provided, both from internal & external sources.
•   Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•   Partner closely with product, and design teams while owning decisions in a flat hierarchy.
•   Collaborate with a passionate team using the latest technologies and frameworks.
 

Post Date : August 01, 2025

Objectives:
Analysis, design and development of SAAS products and implementation of client projects.

Responsibilities:
•    Enhance Java/Angular/React Native products strategically and tactically.
•    Strong analysis and critical thinking ability in requirements study.
•    Document Requirements Specification and System Documentation.
•    Develop enhancements or corrections to software according to approved designs and following industry best practices and company standards and quality procedures.
•    Lead on Operational and Technical Projects.
•    Delegate / Leading Junior Developers
•    Produce, Test, Debug and Resolution of code exceptions.
•    Reviewing code work for accuracy and functionality.
•    Ensure timely delivery and exceptional quality of work.
•    Compliance to data security and integrity.

Skills and Qualifications:
•    A degree in Computer Science, Information Systems, Computer Engineering or related discipline.
•    Proficient in English, both written and spoken.
•    Extensive Web and Mobile development experience 3+ years.
•    Proficiency in Java and frameworks like Spring Boot, Hibernate, etc.
•    Proficiency in React Native framework.
•    Strong expertise in Angular (version 16 or higher) and related front-end technologies (HTML5, CSS3, TypeScript).
•    Expertise in designing DB schemas and SQL development, e.g. MariaDB.
•    Experience in realm and redux.
•    Experience in development of complex mobile application including data modification while offline, media processing, location based processing, etc.

Benefits of Joining our Team include:
•    Opportunities working with both international and high profile clients.
•    Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•    Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•    Provision for spectacles and dental expenses for employees.
•    A range of allowances, including travel and mobile phone expenses, among others.
•    Product and technical training are provided, both from internal & external sources.
•    Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•    Partner closely with product, and design teams while owning decisions in a flat hierarchy.
•    Collaborate with a passionate team using the latest technologies and frameworks.

Post Date : August 01, 2025

Objectives:
Analysis, design and development of SAAS products and implementation of client projects.

Responsibilities:
•    Enhance Java/Angular/React Native products strategically and tactically.
•    Strong analysis and critical thinking ability in requirements study.
•    Document Requirements Specification and System Documentation.
•    Develop enhancements or corrections to software according to approved designs and following industry best practices and company standards and quality procedures.
•    Lead on Operational and Technical Projects.
•    Delegate / Leading Junior Developers
•    Produce, Test, Debug and Resolution of code exceptions.
•    Reviewing code work for accuracy and functionality.
•    Ensure timely delivery and exceptional quality of work.
•    Compliance to data security and integrity.

Skills and Qualifications:
•    A degree in Computer Science, Information Systems, Computer Engineering or related discipline.
•    Proficient in English, both written and spoken.
•    Extensive Web and Mobile development experience 3+ years.
•    Proficiency in Java and frameworks like Spring Boot, Hibernate, etc.
•    Proficiency in React Native framework.
•    Strong expertise in Angular (version 16 or higher) and related front-end technologies (HTML5, CSS3, TypeScript).
•    Expertise in designing DB schemas and SQL development, e.g. MariaDB.
•    Experience in realm and redux.
•    Experience in development of complex mobile application including data modification while offline, media processing, location based processing, etc.

Benefits of Joining our Team include:
•    Opportunities working with both international and high profile clients.
•    Enjoy hybrid work, flexible hours, result oriented, and collaborate with a mission-driven team invested in your growth.
•    Outpatient medical coverage for employees, their spouses, and children, in accordance with company policy.
•    Provision for spectacles and dental expenses for employees.
•    A range of allowances, including travel and mobile phone expenses, among others.
•    Product and technical training are provided, both from internal & external sources.
•    Accelerate your career through hands-on challenges, mentorship from leadership, and opportunities to lead as the team scales.
•    Partner closely with product, and design teams while owning decisions in a flat hierarchy.
•    Collaborate with a passionate team using the latest technologies and frameworks.